Shipping & Payment
We offer fast and reliable delivery across the Czech Republic. Choose from several shipping and payment methods according to your preferences.
1-3
business days
7,000+
pickup points
100%
secure payments
Free
from 1 500 Kč
Shipping options
Zasilkovna (Packeta)
from 69 CZKDelivery to a Z-BOX pickup point or Zasilkovna branch. Network of more than 7,000 pickup points across the Czech Republic.
PPL CZ
from 99 CZKDelivery directly to the specified address via PPL courier service. Option to deliver to a business or home address.
Czech Post
from 89 CZKParcel to Hand or Parcel to Post Office. Extensive network of branches and pickup points across the Czech Republic.
DPD
from 109 CZKInternational courier service with an extensive network of pickup points and address delivery option.
Free shipping for orders over 1 500 Kč. Specific prices and carrier availability will be displayed in the cart based on your postal code and product types.
Payment methods
Credit card
Visa, Mastercard, Maestro. Secured with 3D Secure.
Bank transfer
Advance payment to account. Dispatch after payment is credited.
Online banking
Quick transfer via internet banking.
PayPal
International payment with buyer protection.
Cash on delivery
Payment upon receipt. Fee 39 CZK.
Apple Pay / Google Pay
Fast mobile payment with one touch.
All payments are encrypted with SSL/TLS protocol. Card details are not stored on our servers.
Order process
Order
We receive your order and send a confirmation by e-mail.
Preparation
We check the payment and get the goods ready for dispatch.
Dispatch
We hand the parcel to the carrier and send you the tracking number.
Delivery
The shipment is delivered to the selected address or pickup point.
International shipping
We deliver to selected European Union countries. Delivery times and prices vary by destination.
Slovakia
2-4 business days
from 99 CZK
Germany, Austria
3-6 business days
from 199 CZK
Other EU countries
4-10 business days
from 299 CZK
Package packaging
- Sturdy cardboard boxes
- Protective padding materials
- Special protection for fragile products
Tax documents
- Electronic invoice by email
- Invoices for businesses (company ID, VAT ID)
- Archiving in accordance with law
Shipment insurance
- Basic insurance included
- Claims for damaged shipments
- Online shipment tracking
Additional services
On the product page or in the cart you can add optional services to the order. All of them are voluntary and their price is added to the order total. Of the return extension and of the warranty you always pick just one option.
30 or 60-day return
149 CZK, or 4 % of the goods value (at least 299 CZK)
Instead of the statutory 14 days you get 30 or 60 days from receipt to return or exchange. It applies to the whole order and to consumers.
Shipment insurance
3 % of the goods value
If the parcel is damaged or lost in transit we send you new goods. The service does not narrow your statutory rights.
Warranty extended by 1 or 2 years
12 % or 20 % of the goods value
Our commercial guarantee for manufacturing defects that appear only after the statutory 24 months: we cover them for another 12 or 24 months. At least 199 CZK or 299 CZK, for orders with goods from 1,000 CZK. Warranty terms
Frequently asked questions
How long does delivery take?
Products in stock are dispatched within 1-2 business days. Transit time is 1-3 business days depending on the chosen carrier. Total delivery time is usually 2-5 business days.
Can I change the address after placing an order?
Address change is only possible before dispatch. After handing the shipment to the carrier, you can use the carrier's redirection service (if supported).
How do I know the shipment has been sent?
After dispatch, you will receive an email with confirmation and a tracking number. Most carriers also send an SMS notification before delivery.
What if the shipment is damaged?
When receiving a damaged shipment, fill out a damage report with the carrier and contact us. We will replace the shipment or refund your money.
Do you offer personal pickup?
We do not currently offer personal pickup. You can use delivery to a Zasilkovna pickup point near your home or workplace.
Important information
Listed shipping prices and delivery times are indicative. Exact conditions are displayed in the cart based on product types, shipment weight, and chosen shipping method. Binding conditions are specified in the order confirmation.
For products that are not in stock, delivery time may be extended. We will inform you of any changes by email.
Have a question about shipping or payment?
Our customer service team will be happy to help you choose the right shipping method or answer your questions.