Terms and Conditions

1.1. These terms and conditions, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, govern the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract concluded between the seller and the buyer through the online store.

1.2. The provisions of the terms and conditions are an integral part of the purchase contract. The purchase contract and terms and conditions are drawn up in the Czech language.

1.3. The seller may amend or supplement the wording of the terms and conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

1.4. By placing an order, the buyer confirms that they have read these terms and conditions before concluding the contract and that they expressly agree to them.

2.1. Based on the buyer's registration on the website, the buyer can access their user interface. From their user interface, the buyer can place orders for goods.

2.2. When registering and ordering goods, the buyer is obliged to provide all information correctly and truthfully. The buyer is obliged to update the information in their user account whenever it changes.

2.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access their user account.

2.4. The buyer is not authorized to allow third parties to use their user account.

2.5. The seller may cancel the user account, particularly if the buyer has not used their user account for more than 12 months, or if the buyer breaches their obligations under the purchase contract.

3.1. All product presentations on the online store interface are for informational purposes and the seller is not obliged to conclude a purchase contract for these goods.

3.2. The online store interface contains information about goods, including the prices of individual products. Product prices include value added tax and all related fees.

3.3. To order goods, the buyer fills in the order form on the online store interface. The order form contains, in particular, information about the ordered goods, the method of payment, details of the requested delivery method, and information about the costs associated with delivery.

3.4. Before sending the order to the seller, the buyer is allowed to check and change the data entered in the order. The buyer sends the order to the seller by clicking the "Order" button.

3.5. The seller will promptly confirm receipt of the order to the buyer by email. The contractual relationship between the seller and the buyer is established upon delivery of the order acceptance.

3.6. The buyer agrees to the use of remote communication means when concluding the purchase contract. The costs incurred by the buyer when using remote communication means are borne by the buyer.

4.1. The buyer may pay the seller the price of the goods and any costs associated with delivery under the purchase contract in the following ways:

• online card payment
• bank transfer to the seller's account
• cash on delivery
• through a payment gateway

4.2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of goods at the agreed amount.

4.3. In the case of cash payment or cash on delivery, the purchase price is due upon receipt of the goods. In the case of non-cash payment, the purchase price is due within 14 days of the conclusion of the purchase contract.

4.4. In the case of non-cash payment, the buyer is obliged to pay the purchase price together with the variable payment symbol. The buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.

4.5. Any discounts on the price of goods provided by the seller to the buyer cannot be combined with each other.

4.6. The seller will issue a tax document (invoice) to the buyer regarding payments made under the purchase contract. The tax document will be sent electronically.

4.7. The buyer may order paid additional services with the order, on the product page, in the cart, or after the contract is concluded on the order page until the order ships. The price of each service is stated with it and is part of the order total. For services priced from the goods value, the goods value means the sum of the prices of the goods in the order after the discount code, without shipping, the payment fee and other additional services. The services offered:

• 30-day return for 149 CZK, or 60-day return for 4 % of the goods value, at least 299 CZK (rounded up to whole crowns). The service extends the withdrawal period under art. 5.7. One order can carry only one of the two options; if the buyer orders the longer option instead of the shorter one after the contract is concluded, the buyer pays only the difference of their prices.
• Shipment insurance for 3 % of the goods value, rounded to whole crowns. The buyer has the statutory rights for a shipment damaged or lost in transit and the rights under art. 7 also without this service and free of charge; the service neither narrows nor replaces them.
• Warranty extended by 1 year for 12 % of the goods value, at least 199 CZK, or by 2 years for 20 % of the goods value, at least 299 CZK (rounded up to whole crowns). It is the seller's commercial guarantee for manufacturing defects under art. 7a, not an insurance. It can be ordered for an order with goods worth at least 1,000 CZK, and one order can carry only one of the two options.

4.8. If the value of the goods in the order changes after the contract is concluded, in particular by cancelling or returning part of the goods or by changing the products, the price of the services priced from the goods value is recalculated by the same rule. The difference is part of the corrective tax document for that change, and the seller refunds it or the buyer pays it together with the difference in the price of the goods. If the goods value falls below 1,000 CZK, the extended warranty stays on the order at its lowest price. If the buyer withdraws from the contract for all the goods, the seller also refunds the price of the paid additional services.

5.1. The buyer who is a consumer has the right to withdraw from the purchase contract within 14 days of receipt of goods, in accordance with Section 1829(1) of the Civil Code.

5.2. The buyer acknowledges that pursuant to Section 1837 of the Civil Code, they cannot, among other things, withdraw from the purchase contract:

• for delivery of goods that have been customized according to the buyer's wishes or for their person
• for delivery of goods that are subject to rapid deterioration or have a short shelf life
• for delivery of goods in a sealed package that are not suitable for return for health or hygiene reasons after the buyer has opened the package
• for delivery of audio or visual recordings or computer programs if the original packaging has been opened

5.3. In the event of withdrawal from the purchase contract, the purchase contract is cancelled from the beginning. The goods must be returned by the buyer to the seller within 14 days of delivery of the withdrawal from the purchase contract.

5.4. In the event of withdrawal from the purchase contract, the seller will return the funds received from the buyer within 14 days of the buyer's withdrawal, using the same method by which the seller received them from the buyer.

5.5. The buyer is liable to the seller for any decrease in the value of the goods resulting from handling the goods in a manner other than necessary to become familiar with the nature, properties and functionality of the goods.

5.6. Where the seller provides a return shipping label free of charge under its return policy, the buyer pays nothing for sending the goods back. In other cases the seller may, at the buyer's request, provide a return shipping label at a price equal to the shipping paid in the order, or, where shipping was free, at the price of the cheapest shipping option offered during checkout. The seller bills this price on a separate tax document and sets it off against the amount refunded to the buyer; the buyer pays nothing further.

5.7. If the buyer ordered the paid 30-day return service, the period under art. 5.1 is extended by contract to 30 days from receipt of the goods; with the 60-day return service it is extended to 60 days from receipt. This is a voluntary benefit beyond the law; without the service the statutory 14-day period applies, which is always free. The other conditions of withdrawal under this article stay the same.

5.8. A buyer who is not a consumer, that is who buys in the course of business (usually stating a company ID, IČO), has no right to withdraw from the contract under this article. Neither the paid 30-day nor the 60-day return service applies to such a buyer; no right to return the goods without giving a reason arises even with the service. Such a buyer may use the extended warranty under art. 7a.

6.1. If the method of transport is agreed upon based on a special request from the buyer, the buyer bears the risk and any additional costs associated with this method of transport.

6.2. If the seller is obliged under the purchase contract to deliver the goods to the location specified by the buyer in the order, the buyer is obliged to accept the goods upon delivery.

6.3. If, for reasons on the part of the buyer, the goods need to be delivered repeatedly or in a different way than stated in the order, the buyer is obliged to pay the costs associated with repeated delivery or alternative delivery method.

6.4. Upon receipt of goods from the carrier, the buyer is obliged to check the integrity of the packaging and, in the event of any defects, notify the carrier immediately. If the packaging shows signs of unauthorized access, the buyer does not have to accept the shipment from the carrier.

6.5. Further rights and obligations of the parties during the transport of goods may be regulated by the seller's special delivery conditions.

7.1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by relevant generally binding legal regulations (in particular Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection).

7.2. The seller is responsible to the buyer that the goods are free from defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer received the goods:

• the goods have the properties agreed upon by the parties, and in the absence of agreement, such properties as described by the seller or manufacturer
• the goods are suitable for the purpose stated by the seller or for which goods of this type are normally used
• the goods correspond in quality or workmanship to the agreed sample or template
• the goods are in the appropriate quantity, measure or weight
• the goods comply with the requirements of legal regulations

7.3. The buyer exercises rights from defective performance at the seller's place of business or electronically through the contact form.

7.4. The seller is obliged to accept the complaint and decide on it immediately, in complex cases within 3 business days. The complaint, including the removal of the defect, must be resolved without undue delay, no later than 30 days from the date the complaint was made.

7.5. A buyer who is a consumer may claim a defect that appears on the goods within 24 months from receipt (Section 2165(1) of the Civil Code). Beyond the statutory rights for defects the seller provides a commercial guarantee only when the buyer orders it as the paid extended warranty service under art. 4.7; its terms are set out in art. 7a. Any manufacturer's guarantee stated in the product description is not affected.

This article is the guarantee statement under Sections 2113 and 2174b of the Civil Code. It applies to a buyer who ordered and paid for the warranty extended by 1 year or by 2 years under art. 4.7. A plain summary is on the page Extended warranty; these terms and conditions are binding.

7a.1. Who provides the guarantee. The guarantee is provided by the seller whose identification and contact details are given at the top of these terms and conditions.

7a.2. What the guarantee covers. The seller undertakes that the goods of the order the service was ordered for stay free of manufacturing defects, that is defects of material or workmanship caused in production, also after 24 months from receipt. The guarantee covers the goods that are part of the order on the day the buyer claims the defect; it does not cover cancelled or returned goods.

7a.3. Guarantee period. The guarantee period starts on the day 24 months from receipt of the goods have passed and lasts 12 months for the 1-year extension and 24 months for the 2-year extension. A manufacturing defect can thus be claimed up to 36 or 48 months from receipt. During the first 24 months from receipt the buyer has the statutory rights for defects under art. 7, which this guarantee in no way narrows.

7a.4. What the guarantee does not cover. The guarantee does not cover wear from normal use (for example scuffed, worn or faded covers and surfaces); consumable parts and materials whose life is shorter than the guarantee period (for example bulbs and light sources, batteries, filters and refills); defects caused by misuse, use against the instructions, overloading, improper assembly, repair or modification by the buyer or a third party; nor accidental damage, in particular by a fall, an impact, a spill, water ingress or a power surge.

7a.5. What the seller does under the guarantee. If the seller accepts the defect as a manufacturing defect covered by the guarantee, the seller repairs the goods free of charge or supplies new goods of the same or a comparable kind and value. Where that is not possible or would be unreasonably costly, the seller refunds the purchase price of the defective goods. The seller chooses the remedy with regard to the nature of the defect.

7a.6. How to claim the guarantee. The guarantee is claimed like a complaint under art. 7.3, through the same channels and with the same periods for the decision and settlement under art. 7.4. The buyer states the order number and describes the defect. The seller bears the cost of sending the goods in an accepted guarantee claim.

7a.7. Price of the guarantee. The price of the guarantee and its recalculation when the value of the goods in the order changes follow arts. 4.7 and 4.8. If the buyer withdraws from the contract for all the goods, the seller also refunds the price of the guarantee; when part of the goods is returned, the price of the guarantee is recalculated.

7a.8. Statutory rights are not affected. The guarantee is provided on top of the buyer's rights for defective performance. The buyer always has the free statutory rights for defective performance against the seller, and the guarantee neither affects nor limits them.

7a.9. The guarantee also applies to a buyer who buys in the course of business; that buyer's rights for defects in the first 24 months follow the Civil Code rules for business buyers.

7a.10. The buyer receives the guarantee statement with the particulars of this article on a durable medium in the e-mail that confirms the guarantee: in the order confirmation and in the payment confirmation when the guarantee was ordered with the order, or in the e-mail about adding the guarantee when it was ordered later on the order page. The order confirmation and the tax document state the guarantee ordered and its period.

8.1. The seller fulfills their information obligation towards the buyer within the meaning of Article 13 of Regulation (EU) 2016/679 on the protection of natural persons in relation to the processing of personal data (GDPR) through a separate document.

8.2. The buyer agrees to the processing of the following personal data: first and last name, residential address, delivery address, identification number, tax identification number, email address, telephone number (hereinafter collectively referred to as "personal data").

8.3. The buyer agrees to the processing of personal data by the seller for the purposes of exercising rights and obligations under the purchase contract and for the purposes of maintaining the user account.

8.4. The buyer acknowledges that they are obliged to provide their personal data correctly and truthfully and that they are obliged to inform the seller without undue delay of any change in their personal data.

8.5. Personal data will be processed for an indefinite period. Personal data will be processed electronically in an automated manner or in printed form in a non-automated manner.

8.6. The buyer confirms that the personal data provided are accurate and that they have been informed that the provision of personal data is voluntary.

8.7. If the buyer requests information about the processing of their personal data, the seller is obliged to provide this information. The seller has the right to charge a reasonable fee not exceeding the costs necessary to provide the information.

9.1. If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship is governed by Czech law. This does not affect the rights of the consumer arising from generally binding legal regulations.

9.2. If any provision of the terms and conditions is invalid or ineffective, or becomes so, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.

9.3. The Czech Trade Inspection Authority, with its registered office at Stepanska 567/15, 120 00 Prague 2, ID: 000 20 869, web address: https://adr.coi.cz/cs, is competent for out-of-court resolution of consumer disputes arising from purchase contracts.

9.4. The seller is authorized to sell goods on the basis of a trade license. Trade inspections are carried out by the relevant trade licensing office. Supervision of personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection.

9.5. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

9.6. The seller's contact details are listed in the header of these terms and conditions or on the contact page.